ae567 Privacy Policy

Information You Provide Directly

When you register an ae567 account, complete KYC verification, make deposits or withdrawals, or contact our support team, you provide us with personal information. The categories of information collected through these interactions include:

• Identity information: Your full legal name as it appears on your Bangladeshi National Identity Card (NID) or passport, date of birth, and gender.
• Contact information: Your Bangladeshi mobile phone number, email address, and residential address (district, division, and postal area within Bangladesh — including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar).
• Verification documents: Scanned copies or photographs of your NID card, passport, or other government-issued identification documents submitted for KYC compliance.
• Payment information: Your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details where applicable; and transaction reference numbers. ae567 does not store full card numbers for Visa or Mastercard transactions — these are processed by our PCI-DSS compliant payment partners.
• Account credentials: Your chosen username and an encrypted hash of your password. ae567 never stores passwords in plain text.
• Support communications: Records of your live chat interactions with the ae567 customer support team, including the content of messages and timestamps.

Information Collected Automatically

When you access and use the ae567 platform, certain technical and behavioural data is collected automatically through our platform infrastructure and analytics systems:

• Device and browser data: Device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Network data: IP address, approximate geographic location derived from IP, internet service provider (ISP), and connection type (mobile data or Wi-Fi).
• Session data: Pages visited on ae567, time spent on each page, game sessions initiated and completed, betting market activity, deposit and withdrawal actions, ae567 Login timestamps, and session duration.
• Gameplay data: Game history, wager amounts, win/loss records, bonus usage, and responsible gaming tool activations (deposit limits, time-outs, self-exclusion requests).
• Cookie and tracking data: As described in the Cookies section of this policy.

ae567 uses the personal data we collect only for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason it was originally collected without first obtaining your explicit consent.

Marketing Communications

ae567 sends promotional communications — including bonus offers, seasonal promotions for Eid, Pohela Boishakh, and IPL/BPL cricket season campaigns — only to players who have explicitly opted in to receive such communications at the time of registration or through their account settings. You may withdraw your consent for marketing communications at any time by contacting the ae567 support team or updating your notification preferences in your account settings. Withdrawal of marketing consent does not affect the processing of your data for other purposes described in this policy.

ae567 shares personal data with third parties only in the following defined circumstances:

Payment Processing Partners

To process BDT deposits and withdrawals, ae567 shares relevant transaction data — including your mobile wallet number, transaction amount, and account identifier — with our payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. This sharing is strictly limited to the data necessary to complete the specific transaction and is governed by each payment partner's own privacy and data security policies.

Game Software Providers

ae567 integrates games from third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game provided by one of these studios, limited session and gameplay data may be shared with that provider to support game delivery, fairness certification, and technical integrity. These providers do not receive your full identity or payment data.

Identity Verification Services

To fulfil our KYC obligations, ae567 may use third-party identity verification service providers to cross-check submitted documents against public or regulated databases. These providers are contractually bound to process your verification data solely for the purpose of identity confirmation and to delete it promptly upon completion of the verification process.

Legal and Regulatory Disclosure

ae567 will disclose personal data to government authorities, law enforcement agencies, or regulatory bodies where required by applicable Bangladeshi law, or where ae567 has a good-faith belief that disclosure is necessary to prevent fraud, financial crime, or harm to individuals. ae567 will notify affected players of such disclosures to the extent permitted by law.

ae567 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your ae567 Login session, and analyse how players interact with the site. A cookie is a small text file placed on your device by the ae567 platform when you visit. Cookies do not contain executable code and cannot damage your device.

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled as they are essential to the operation of the ae567 platform. You may disable functional, analytics, and marketing cookies through your browser settings. Most modern browsers — including those on Android and iOS devices used by players accessing ae567 via Grameenphone, Robi, and Banglalink mobile data — allow you to view, block, or delete cookies through the browser privacy settings menu. Please note that disabling functional cookies may affect your platform experience, including the need to re-enter preferences on each visit.

ae567 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data held by ae567:

• Account and identity data: Retained for the duration of your active ae567 account plus a minimum of 5 years following account closure, to satisfy anti-money laundering (AML) record-keeping requirements.
• KYC verification documents: Retained for a minimum of 5 years following account closure in compliance with financial crime prevention regulations applicable in Bangladesh.
• Transaction records (deposits, withdrawals, wagers): Retained for a minimum of 5 years following the date of each transaction.
• Customer support communications: Retained for 2 years from the date of each interaction, unless the communication relates to an ongoing dispute or regulatory investigation, in which case it is retained until final resolution plus 1 year.
• Marketing consent records: Retained for the duration of your consent plus 2 years to demonstrate compliance with consent obligations.
• Analytics and session data: Retained in aggregated, anonymised form for up to 3 years for platform improvement purposes. Individual session logs are deleted or anonymised after 12 months.

When the applicable retention period expires, ae567 securely deletes or irreversibly anonymises the relevant data. Secure deletion processes ensure that data cannot be recovered, reconstructed, or accessed following deletion.

Data Storage Location

ae567 stores player data on secure servers. Data may be processed by third-party service providers (such as game studios and KYC verification services) whose infrastructure is located outside Bangladesh. Where data is transferred internationally, ae567 ensures that appropriate contractual safeguards are in place to protect your data to the standard required by this Privacy Policy.

ae567 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme includes the following controls:

• SSL/TLS encryption in transit: All data exchanged between your device and the ae567 platform is encrypted using industry-standard TLS 1.2 or higher, ensuring that your ae567 Login credentials, payment details, and personal information cannot be intercepted during transmission.
• AES-256 encryption at rest: Sensitive stored data — including KYC documents, payment records, and account credentials — is encrypted at rest using AES-256 encryption.
• Password hashing: Passwords are stored exclusively as salted cryptographic hashes. ae567 staff cannot view or retrieve your password in plain text under any circumstances.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA via their registered Bangladeshi mobile number, adding a second layer of protection to the ae567 Login process.
• Access controls: Internal access to player data is restricted on a strict need-to-know basis. ae567 employees and contractors can only access data required for their specific operational role, and all access is logged and audited.
• Intrusion detection and monitoring: ae567's systems are monitored continuously for suspicious activity, unauthorised access attempts, and anomalous transaction patterns indicative of fraud or account compromise.
• Regular security assessments: ae567 conducts periodic reviews of its security infrastructure and data handling practices to identify and remediate potential vulnerabilities.

Despite these measures, no online platform can guarantee absolute security. If ae567 becomes aware of a security breach that affects your personal data, we will notify affected players and relevant authorities in accordance with applicable data breach notification requirements, without undue delay.

As a player on ae567, you hold the following rights over your personal data:

• Right of access: You may request a copy of the personal data ae567 holds about you. ae567 will provide this in a structured, commonly used format within 30 days of your verified request.
• Right to rectification: If you believe that personal data ae567 holds about you is inaccurate or incomplete, you may request that it be corrected. Minor corrections (such as email address updates) can be made directly through your account settings.
• Right to erasure: You may request that ae567 delete your personal data. ae567 will fulfil erasure requests where deletion is not prevented by our legal retention obligations — for example, we are required to retain KYC and transaction records for a minimum of 5 years regardless of account status.
• Right to restriction of processing: You may ask ae567 to restrict the processing of your data in certain circumstances — for example, while the accuracy of data is being contested, or while a complaint is pending resolution.
• Right to data portability: You may request a portable copy of the personal data you provided to ae567 in a machine-readable format, where technically feasible.
• Right to withdraw consent: Where ae567 processes your data on the basis of consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
• Right to object: You may object to ae567 processing your personal data on the basis of legitimate interest, including for profiling or direct marketing purposes. ae567 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

ae567 may need to verify your identity before fulfilling a data rights request to ensure we do not disclose or alter data in response to fraudulent requests. Verification will typically be conducted by confirming details already associated with your registered ae567 account.

ae567 reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data practices, platform features, applicable law, or regulatory guidance. The effective date at the top of this document will be updated whenever a new version is published.

When ae567 makes material changes to this Privacy Policy — meaning changes that significantly affect how we collect, use, or share your personal data — registered players will receive a prominent notification displayed at their next ae567 Login session. For minor or administrative changes (such as corrections to formatting or contact details) that do not affect the substance of the policy, ae567 may update the document without individual player notification, relying instead on the updated effective date as notice.

Players who do not agree with an updated version of this Privacy Policy may close their ae567 account and request deletion of their data (subject to our legal retention obligations as described in Section 5) before the effective date of the new version. Continued use of ae567 after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms.

Contact & Privacy Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how ae567 has handled your personal data, please contact the ae567 privacy team via our live chat support channel. You can also reach us by email — our support address is displayed in the footer of every page on ae567.app. ae567 will acknowledge all privacy enquiries within 2 business days and aim to provide a substantive response within 30 calendar days.